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Game support

Vault support

Help with Vault on iPhone. Support is by email; there is no web form or ticket system.

Coming to the App StoreiPhone · iOS 18 or laterOffline

Status: Vault is coming to the App Store. It is made for iPhone, needs iOS 18 or later, plays offline and has no account, ads or in-app purchases.

Email

Use the subject “Vault support”. In the game, Settings → About & support → Email support fills it in for you.

What to include in your email

These details help us answer faster:

  • Your iPhone model (for example, iPhone 16)
  • iOS version (Settings → General → About)
  • Game version (Settings → About & support in Vault)
  • What happened and when, and what you expected to happen
  • A screenshot or screen recording, if it helps

Frequently asked questions

How do I jump higher?

Keep your finger down after the tap. Up to a quarter of a second of hold adds height.

What does a tap in the air do?

A stomp: the jump is cut short and the runner drops fast, so you can land before a wall or on a short slab. With the Double Jump relic it jumps again instead.

What ends a run?

Falling into a gap, touching spikes or hitting the side of a wall. The Second Life relic forgives one death per station.

Vault will not launch

Force-quit Vault and open it again, then restart your iPhone. Vault needs iOS 18 or later: Settings → General → About shows your version, and Settings → General → Software Update installs updates.

If it still will not open, delete Vault and install it again. Reinstalling deletes your local progress, because progress, records and the saved run are stored only on your iPhone. If none of this helps, email support@x3r0soft.com.

I lost my progress

Progress, records, unlocks and the saved run are stored on your iPhone only. x3r0soft never receives them, so they cannot be recovered by x3r0soft. Deleting the app or using Settings → Reset progress removes them. If progress disappeared without either, email us with your iPhone model, iOS version and game version.

How do I change sound or haptics?

Open Settings in Vault. Sound follows the iPhone silent switch and mixes with music from other apps. Sound and haptics can be switched off in Settings.

Does Vault respect Reduce Motion?

Yes. Vault follows the iPhone setting: Settings → Accessibility → Motion → Reduce Motion. Every control works with one finger.

How do I report a bug?

Email support@x3r0soft.com with the subject “Vault support”. Include your iPhone model, iOS version, the game version from Settings → About & support, what happened and when, and a screenshot if it helps. The Email support link in Settings → About & support fills in the subject and the versions for you.

Do not send sensitive information

Never email passwords, Apple ID credentials, payment-card numbers or other sensitive personal data. x3r0soft will never ask for them.

Last updated: 20 October 2026 · Published by x3r0soft